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Details about delivery

-Instructions for shipping services

Free shipping is available for orders over the specified amount (single delivery location within a limited time).

Commercial area/residential/shop-free shipping for orders over $399

SF Smart Cabinet-Free shipping for orders over $399


-Delivery time

All orders will be delivered within 3-6 working days from the order date, and the cut-off time is 3 pm. (Orders after 3 pm will be regarded as orders for the next day)


-The main commercial and industrial areas for free shipping:



Hong Kong Island

Western District to Chai Wan, Wong Chuk Hang Industrial Estate, Aberdeen (except Southern District of Hong Kong Island)



Lai Chi Kok, Cheung Sha Wan, Tai Kok Tsui, Sham Shui Po, Prince Edward, Mong Kok, Yau Ma Tei, Jordan, Tsim Sha Tsui, Kowloon Tong (including Festival Walk and Productivity Council Building), San Po Kong, Ngau Tau Kok, Kowloon Bay, Kwun Tong, Yau Tong Industrial Estate, Tseung Kwan O Industrial Estate (except Sai Kung), To Kwa Wan, Hung Hom


New Territories

Tsuen Wan, Tsing Yi Industrial Estate (except Sai Tso Wan Road), Kwai Chung, Tai Wai, Shatin (except Ma On Shan), Fo Tan


*The scope of delivery service does not include postal code addresses and prohibited areas


3. Non-industrial or residential address/remote area


Residential address / remote area

Hong Kong Island, Kowloon and New Territories residential, shopping malls and shopping locations, government and public affairs agencies (1), schools (2)


(1) Government and public affairs agencies: Department of Health, Hospital Authority, hospital, fire station, police station, Electrical and Mechanical Services Department, Marine Department, library, etc.;

(2) Schools: universities, elementary schools, middle schools, kindergartens

*The scope of delivery service does not include postal code addresses and prohibited areas


-Arrangements affected by bad weather, typhoon or other factors

The delivery service will be postponed when the gale signal is hoisted, the red or black rainstorm warning is in effect, or when we judge that the delivery is unsafe. Our company will contact you to change the delivery date.


-Special delivery arrangements

 If you have any special delivery needs, please list them in the "Remarks" column of the "Delivery Requirements" in the payment process. The AiHealth Family Customer Service will reply to you for detailed arrangements and discuss feasibility.